Securus Mobile

3.60

Information

Category:

Communication

Price:

Free

Rank:

49

Rating:

3.60

Overview

Securus Mobile is a comprehensive communication app designed specifically for staying connected with incarcerated individuals. The app offers multiple ways to maintain contact, including video calls, messaging services, and prepaid calling account management. With features like Video Connect, users can schedule and conduct video sessions from anywhere with Wi-Fi or cellular data service. Additionally, the messaging services allow users to send and receive messages, eCards, and even short video messages called VideoGrams.

The app also provides robust account management tools, enabling users to create and manage their Securus Online accounts, update passwords, and set up security questions. Users can fund their AdvanceConnect accounts to receive calls, view transaction histories, and manage credit/debit card information. Feature availability may vary by facility, ensuring that users have flexible and reliable options to stay in touch with their incarcerated contacts.

Features

Securus Mobile stands out with its diverse range of features tailored for seamless communication. One of the key functionalities is Video Connect, which allows users to enroll, schedule, and manage video sessions with incarcerated individuals. This feature includes syncing session details with your calendar, receiving notifications, and testing your internet connection for optimal video quality. Another significant feature is the AdvanceConnect account management, where users can add funds, view available balances, and manage phone numbers for receiving calls.

In addition to video and call management, Securus Mobile offers extensive messaging services. Users can purchase 'stamps' to send and receive messages, eCards, and attach photos to their messages. The app also supports Snap n’ Send, allowing users to take selfies or choose photos from their gallery to send. Furthermore, users can transfer stamps to their contacts or prepay for replies. These features collectively ensure that users have multiple avenues to maintain meaningful connections with their incarcerated loved ones.

Real-time messaging speed & reliability

Real-time messaging speed and reliability are crucial for maintaining seamless communication, especially in sensitive environments like the Securus Mobile app. This application ensures that messages, whether text or multimedia, are delivered promptly and consistently.

The Securus Mobile app incorporates advanced technology to facilitate real-time messaging. Users can send and receive eMessages, eCards, and even 30-second VideoGrams without delay. The system is designed to handle multiple attachments, allowing up to five eCards and photos per message, ensuring rich communication experiences.

For users, this means they can stay connected with incarcerated individuals without worrying about message delivery times. Notifications for incoming texts and upcoming video sessions further enhance the reliability of communication, providing peace of mind that important messages will be received as intended.

Media sharing support

Media sharing support is a vital feature of the Securus Mobile app, enabling users to share various forms of media seamlessly. This functionality enriches the communication experience by allowing more than just text-based interactions.

The app supports sending and receiving photos, digital greeting cards known as eCards, and even short video messages called VideoGrams. Users can snap a selfie or choose images from their gallery to send to their contacts. This flexibility ensures that users can express themselves more fully and maintain emotional connections despite physical barriers.

Moreover, the ability to attach multiple items to a single messageu2014up to five eCards and photosu2014enhances the richness of interactions. With features like Snap nu2019 Send and Multiple Attachments, Securus Mobile makes it easy to share life's moments, making conversations more engaging and meaningful.

Pros

User-friendly interface

Comprehensive account management

Multiple communication methods

Flexible payment options

Real-time notifications

Cons

Feature availability varies by facility

Requires Android 11.0 or higher

Some features need Wi-Fi or cellular data

Potential costs for stamps and Connects

Dependent on facility participation

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