Securus Mobile

3.60

Information

Category:

Communication

Price:

Free

Rank:

49

Rating:

3.60

Overview

Securus Mobile is a comprehensive communication app designed specifically for staying connected with incarcerated individuals. The app offers multiple ways to maintain contact, including video calls, messaging services, and prepaid calling account management. With features like Video Connect, users can schedule and conduct video sessions from anywhere with Wi-Fi or cellular data service. Additionally, the messaging services allow users to send and receive messages, eCards, and even short video messages called VideoGrams.

The app also provides robust account management tools, enabling users to create and manage their Securus Online accounts, update passwords, and set up security questions. Users can fund their AdvanceConnect accounts to receive calls, view transaction histories, and manage credit/debit card information. Feature availability may vary by facility, ensuring that users have flexible and reliable options to stay in touch with their incarcerated contacts.

Features

Securus Mobile stands out with its diverse range of features tailored for seamless communication. One of the key functionalities is Video Connect, which allows users to enroll, schedule, and manage video sessions with incarcerated individuals. This feature includes syncing session details with your calendar, receiving notifications, and testing your internet connection for optimal video quality. Another significant feature is the AdvanceConnect account management, where users can add funds, view available balances, and manage phone numbers for receiving calls.

In addition to video and call management, Securus Mobile offers extensive messaging services. Users can purchase 'stamps' to send and receive messages, eCards, and attach photos to their messages. The app also supports Snap n’ Send, allowing users to take selfies or choose photos from their gallery to send. Furthermore, users can transfer stamps to their contacts or prepay for replies. These features collectively ensure that users have multiple avenues to maintain meaningful connections with their incarcerated loved ones.

Real-time messaging speed & reliability

Real-time messaging speed and reliability are crucial factors in communication applications as they determine how quickly and consistently messages are delivered between users Messaging applications that offer fast and reliable real-time messaging enable seamless conversations without delays or interruptions which is especially important for time-sensitive communications The Securus Mobile app excels in this area by providing multiple messaging services designed to facilitate efficient and dependable communication between users and incarcerated individuals One of the standout features of the Securus Mobile app is its Securus Text Connect service This feature allows for real-time two-way short message communication between users and incarcerated individuals Through the purchase of 'Connects' users can send text messages via the Securus app and receive replies from the incarcerated individual These replies utilize the purchased Connects ensuring a balanced and continuous conversation Additionally the app offers low balance alerts via email enabling users to maintain adequate funds for uninterrupted messaging Another notable messaging feature is eMessaging which provides users with the ability to sign up and purchase 'stamps' for sending and receiving messages Users can attach photos to their messages choose from their gallery or snap a selfie to send to their contact The app also supports sending and receiving eCards digital greeting cards that uplift and encourage as well as sending a 30-second VideoGram All these features contribute to a comprehensive messaging experience that prioritizes speed and reliability By incorporating various ways to communicate such as through text images and video the Securus Mobile app ensures that users have multiple avenues to stay connected with their incarcerated contacts Moreover the app's AdvanceConnect service further enhances communication reliability Users can enroll and add funds to their AdvanceConnect account allowing them to always be ready for incoming calls They can view available funds add or change phone numbers that can receive calls and manage call details and transaction summaries This level of control and visibility into the communication process adds an extra layer of reliability ensuring that users never miss an important call Overall the Securus Mobile app's emphasis on real-time messaging speed and reliability makes it a valuable tool for maintaining consistent and meaningful connections Its robust set of features including Securus Text Connect eMessaging and AdvanceConnect collectively ensure that communication remains fast dependable and accessible whenever needed

Media sharing support

Media sharing support is an essential component of modern communication applications allowing users to exchange various forms of media such as images videos and digital greeting cards alongside traditional text messages This capability enriches the communication experience by enabling more expressive and engaging interactions The Securus Mobile app recognizes the importance of media sharing and offers several features that facilitate the exchange of multimedia content between users and incarcerated individuals One of the key features supporting media sharing in the Securus Mobile app is the eMessaging service This service allows users to send and receive messages with attached photos Users can snap a selfie or choose images from their gallery to send to their incarcerated contacts This visual form of communication helps bridge the physical gap between users and their contacts making interactions more personal and meaningful Additionally the app supports sending and receiving eCards which are digital greeting cards designed to encourage and uplift These eCards provide a creative way to express emotions and celebrate special occasions enhancing the overall messaging experience Another significant aspect of media sharing in the Securus Mobile app is the ability to send a 30-second VideoGram This feature enables users to record and send short video messages adding a dynamic element to their communication with incarcerated individuals Video messages can convey tone emotion and personality in ways that text alone cannot making them a powerful tool for staying connected Furthermore the app's Video Connect feature plays a vital role in media sharing by allowing users to schedule and participate in video sessions with incarcerated individuals remotely Whether using Wi-Fi or cellular data service users can access and view their upcoming scheduled video sessions sync session details with their calendar and receive notifications for upcoming sessions For optimal performance the app recommends using a headset or earbuds with a microphone to reduce echo during video calls ensuring high-quality audio and video transmission In addition to direct media sharing the Securus Mobile app provides tools for managing media-related settings and preferences Users can manage photos for identification purposes view transaction history and manage credit or debit card information all within the app This comprehensive approach to media management ensures that users have the necessary resources to support their multimedia communication needs Overall the Securus Mobile app's robust media sharing support significantly enhances the quality of interactions between users and incarcerated individuals By offering features like photo sharing eCards VideoGrams and Video Connect the app creates a versatile platform for rich and engaging communication experiences

Props

User-friendly interface

Comprehensive account management

Multiple communication methods

Flexible payment options

Real-time notifications

Cons

Feature availability varies by facility

Requires Android 11.0 or higher

Some features need Wi-Fi or cellular data

Potential costs for stamps and Connects

Dependent on facility participation

User Reveiws

{{ comment.reviewer_name }}
{{ comment.review_date_formatted}}
{{ comment.review_content }}
{{ tab.name }}
{{ comment.reviewer_name }}
{{ comment.review_date_formatted}}
{{ comment.review_content }}
No reviews with this rating